Help is on the board
Chalk Arcade Support
Find quick answers below, or email us about a problem, question, accessibility issue, safety report, or feature request.
Contact support
Email Chalk Arcade
To help us investigate, include your platform (iOS or Android), app version/build, device and OS version, what you expected, what happened, and steps that reproduce the issue. A screenshot is useful when it does not reveal private information.
Keep secrets out of support messages. We will never ask for your password or one-time verification code. Do not send a password, OTP, private room code, full purchase receipt, or authentication token.
Quick answers
Can I play without an internet connection?
Core game rules, levels and essential assets are included in the app. Supported solo, local and computer-opponent modes can work without a gameplay server. Sign-in, account sync, friend rooms, matchmaking and other online features need a connection.
What is the difference between a guest and an account?
Guest progress stays on that device and guest access does not include all member features. An email account supports account recovery, cloud progress and supported friend features. Local guest history does not automatically merge into a later account unless the app explicitly offers that step. Players below the minimum age for independent digital consent where they live may use local Guest Mode with supervision, but cannot use an online account or account-based social features because Chalk Arcade does not currently offer a parent-managed account process.
I did not receive an email verification or recovery code.
Check the email address for typing errors, then check spam or junk folders. Use the newest code only and wait for the resend timer before requesting another. Never send the code to support or another player.
A private room or QR code is not working.
Confirm both players are online and using current compatible app versions. You can type the room code if camera access is denied. Private rooms expire, and a room can close if its host or a player leaves after play starts.
How do optional analytics and diagnostics work?
Settings contains two independent controls: Help improve Chalk Arcade for product analytics and Share crash diagnostics for crash reports. Both start off. Turning on one does not turn on the other. Read the Privacy Policy for details.
How do I delete my account?
In the app, open Settings → Privacy → Delete account, type DELETE, and choose Delete permanently. If you cannot access the app, use the email request on the Delete account page.
How do I remove local guest data?
A local guest has no cloud account for us to delete. Clear Chalk Arcade's app storage in your device settings or uninstall the app. This permanently removes progress that exists only on that device.
How do I cancel or restore a purchase?
If paid products are offered in your version, purchases are managed through the Apple App Store or Google Play account used to buy them. Use that storefront's subscription settings to cancel. Account deletion does not cancel a storefront subscription. Include the storefront transaction ID—not a full receipt or payment details—if you need entitlement help.
How do I report unsafe or inappropriate profile content?
Email support with “Player safety report” in the subject and describe the display name or avatar and where you saw it. Do not engage with the account or include unrelated private information.
Privacy and legal requests
For access, correction, privacy, or data questions, email [email protected] with “Privacy request” in the subject. For deletion, use the dedicated account-deletion instructions. We may ask you to verify account ownership, but never by sharing a password or one-time code.