Delete your Chalk Arcade account

Delete directly in the app

This is the fastest route and completes deletion after your confirmation:

1. Sign in to the Chalk Arcade account you want to delete.
2. Open Settings.
3. Under Privacy, choose Delete account.
4. Type DELETE exactly as shown.
5. Choose Delete permanently.

Request deletion without the app

You do not need to reinstall Chalk Arcade. Send the request from the email address used for your Chalk Arcade account. This lets us locate the account and begin a safe ownership check.

We will reply with the minimum steps needed to verify ownership. We will never ask for your password or a one-time verification code. After ownership is verified, we will complete the request as soon as reasonably possible and within 30 days, unless law permits or requires a longer period. We will confirm when it is complete or explain any data that must temporarily be retained.

Data deleted with the account

Deletion is designed to remove account-owned cloud data, including:

• the authentication account, email association, and internal user ID;
• profile, username, display name, optional avatar, and profile settings;
• friends and pending friend requests;
• cloud game and level progress, completed levels, best times, collections, and favourites;
• account activity, statistics, and history tied to the account;
• active matchmaking requests and account membership in private rooms; and
• account entitlements maintained by Chalk Arcade, subject to the storefront note below.

Current in-app deletion removes the signed-in authentication record; account-owned product rows are configured to delete with it. Online room data is also short-lived under the service's ordinary retention schedule.

Data that may be retained

We may retain only limited information when necessary, such as:

• transaction or purchase evidence required for accounting, fraud prevention, refunds, or legal compliance;
• security, abuse, and support records needed to protect players or resolve a dispute;
• temporary encrypted backups until they rotate out under the provider's backup schedule; and
• aggregated or de-identified information that no longer identifies the account.

We isolate retained information from normal product use, keep it only for the applicable purpose and retention period, then delete or de-identify it. Apple and Google maintain their own storefront account and purchase history under their policies; deleting Chalk Arcade does not delete your Apple ID or Google Account.

Subscriptions and purchases

If your version offers a paid subscription, deleting the app or your Chalk Arcade account does not cancel the subscription. Cancel it separately in the Apple App Store or Google Play account used to make the purchase. Storefront refund and transaction records are controlled by Apple or Google.

Local guest data

A local guest does not have a Chalk Arcade cloud account for us to delete. Guest progress and settings remain on the device. To remove them, clear Chalk Arcade's storage in device settings or uninstall the app. This permanently removes local-only progress and cannot be undone.

Need help?

If you are unsure which account is signed in or have a deletion problem, contact [email protected]. Do not include your password, OTP, private room code, or authentication token. For more detail about data handling, read the Privacy Policy.